We accept the following payment options:

• Credit & Debit Cards: Visa, MasterCard, Discover, American Express

Digital Payments: Google Pay, Apple Pay

• Curbside Pickup: Free curbside pickup is available. Call us at (236) 971-6570 to arrange a pickup time.

Same-Day Delivery: Available in the Metro Vancouver and Richmond areas. Call us at (236) 971-6570, and we will do our best to accommodate your request.

For orders with multiple shipping addresses, you have two options:

1. Checkout separately for each order
2. Email us at info@thekoshbox.ca with details of your multi-piece order, and we will send you a single invoice for all gifts.

When emailing, please include:

• Recipient’s full name, address, and phone number
• Items you are purchasing
• Personal message (if applicable)

For bulk orders, contact us at info@thekoshbox.ca.

Orders are typically shipped within 1 to 2 business days from the order date.

We strive to ensure that your gift box/order matches the product images exactly. However, in cases where certain items are unavailable or discontinued, we may need to substitute them. If a substitution is necessary, we will contact you with alternative options.

• We ship across Canada using Canada and the US using Post, UPS, FedEx, and Purolator.
• Estimated shipping time: 2 to 7 business days, depending on the destination.

Holiday season: Shipping times may be longer due to increased demand.

Yes! You can add a personal note to your gift. Simply enter your message in the "Personalised Message for Note Card" box at checkout.

All sales are final. We do not offer exchanges or returns on any products.

However, if there are any issues with your gift upon arrival, please notify us within 24 hours. We take every measure to ensure your gift box arrives in perfect condition.

• Shipping rates vary depending on where you want the product delivered, your preferred delivery date, and whether it is being delivered within the metro Vancouver area.
• Local Courier: These are hand deliveries within the metro Vancouver and Richmond areas via local courier. Charges are $10 or $15 depending on your location. We are usually able to deliver within 1- 2 business days (Monday to Friday) within the metro Vancouver and Richmond areas with a local courier. 

We use Canada Post, UPS, FedEx, and Purolator to ship boxes across Canada. Shipping rates are based on the weight of the gift, the distance your gift will be travelling and the service you select. Our website provides estimated shipping times that are "best case scenarios", but please be advised that we cannot guarantee exact shipping times. The shipping times listed when you checkout are estimations of arrival times and are not a guarantee.

YES! We now ship to the USA but we do not ship to any other international locations.

• Standard Shipping: Gifts typically ship within 1 to 2 business days from the order date.

Specific Delivery Dates: If you would like your gift to arrive on a specific date, please mention it in the ‘Additional Notes’ section at checkout, and we will do our best to accommodate your request.

We are Certified Kosher under the supervision of the BC Kosher (BCK). All food products carry the necessary labelling and are guaranteed to be either parve or chalav yisroel. And all baked goods are pas yisroel.

Experiencing issues while placing an order?
We’re happy to help! Please email us at info@thekoshbox.ca or call us at (236) 971-6570, and we will respond promptly.

• Build Your Own Box: Visit our "Build Your Box" section on our website to create a unique, personalized gift.

Substituting Items in Pre-Designed Boxes: Yes! We offer substitutions for pre-designed gift boxes or baskets. Please call us to arrange this.